Shoppers Adda’S CANCELLATION AND RETURNS POLICY
- WHAT IS Shoppers Adda’S CANCELLATION AND RETURNS POLICY?
It is our primary goal to offer you your money’s worth to the last rupee on every item or service you purchase from Shoppers Adda. we would like you to be a really satisfied customer, pleased with having made the choice to shop for from us.
We want to supply you with an absolutely hassle-free shopping experience. We assure you that each one of the products we sell has gone thru a trusted quality checking process. In spite of our greatest efforts, within the odd instance, once you get a defective or damaged or Not as Described product delivered, the possible resolution might be Replacement, exchange (for specific items like apparels & other products) because the case could also be.
If you report issues regarding your smartphone, tablet, laptop, television, air conditioning, refrigerator, washer, stove, we will arrange a visit to your site by knowledgeable. His visit is arranged by placing orders via Shoppers Adda home care with Shoppers Adda. Consistent with the Terms and Conditions of Shoppers Adda Home Services, a resolution are going to be issued supported by the evaluation report of the professional.
If you plan to return an electrical gadget that will store any sensitive information, please ensure that any further personal information has been deleted from the system before returning. Shoppers Adda shall not be responsible for any misuse of or use of such information in any way.
If an item during a ‘Damaged’ or ‘Defective’ or ‘Not as Described’ condition gets delivered, you’ll request a replacement. Call our Customer Care number given within the Invoice and register your request or place a replacement request through our website & Mobile app.
All products are covered by a 10-20 Days Replacement Guarantee against the above conditions.
Replacement is subject to the supply of stock with us. If the merchandise is out of stock, and fresh stocks not expected within an inexpensive period of your time, we’ll arrange the replacement once the stock is out there.
- In the rare event of you eager to cancel an order, we advise you to register your request at the earliest.
- Refund against cancellation of online orders paid through debit card are expected to reflect within 7 bank working days within the checking account.
- Cancellation of orders against payment Credit Card will reflect within the Credit Card account within 14 bank working days.
- Cancellation of orders after dispatch of the merchandise isn’t possible, except under conditions mentioned under REPLACEMENTS and EXCHANGE.
- Cancellation of orders paid by Account Transfer is going to be refunded by NEFT within the name of the person ordered.
- On cancellation of orders, the whole amount paid by you including shipping charges is going to be returned.
HOW DO I RETURN AN ITEM PURCHASED ON Shoppers Adda?
Returns, for reasons, explained elsewhere and for other genuine reasons, are made easy with the subsequent steps:
-Please make sure that the merchandise is in unused and original condition. Include all price tags, labels, and original packing alongside the merchandise for returning.
-Contact us over the phone no. 7767993086 (Customer Care Department) and supply Order ID details.
-Customer Care will confirm the return request.
-Number of days within which returns are often initiated varies from product to product. you want to contact us within the defined period to initiate the return.
-Clothing can’t be returned once the pack is open and therefore the product used, for reasons of hygiene and unrepeatability to factory fresh conditions.
-Shoppers Adda customer care team will inform you about the Replacement procedure.
- WHAT IF I’M ASKED TO SHIP THE ITEM?
Once you’ve got requested a replacement, please make sure that the product is in unused and original condition. Take specific care to incorporate all price tags, labels, original packing alongside the merchandise.
-Include all price tags, labels, original packing, and invoices alongside the merchandise. Pack the item in such how-on to ensure against any damage in transit.
-Please call our Customer Care Department immediately after shipping and provides us a small print of shipping.
The replacement is going to be initiated as soon as we receive the merchandise from you and located in agreeable condition on inspection.
- WHEN WILL I GET MY REPLACEMENT?
Once satisfied with the returned product’s condition, the replacement product is going to be shipped immediately, subject to availability. you ought to receive it within the traditional course of transit time to your location.
If you do not get the return within the promised date, contact us immediately.
- DO I EVEN HAVE TO RETURN ANY FREE GIFT, ONCE I RETURN A PRODUCT?
The free gift usually forms a neighborhood of the first product and wishes to be returned along side the first product. However, you’ll retain the gift if you’re choosing an exchange of the first product with an equivalent product.
- WHAT ITEMS are often EXCHANGED?
We entertain exchange on the idea of incorrect size, mismatched color, or when the merchandise is found to be totally different from what’s promised. However, apparel must be checked for size and color without trying it on the person. We hope you’d appreciate our concern for maintaining hygiene and usefulness by others for stipulating these conditions. Please don’t discard price tags, labels, original packing until you opt to have and use the merchandise .
- CAN I RETURN A PART OF MY ORDER?
Yes, if you had ordered multiple products, for all the explanations discussed on this page, you’ll initiate a return process.
- WHEN ARE RETURNS NOT POSSIBLE?
We cannot accept returning products under the subsequent conditions:
-Return request is formed outside the required time-frame
-Product in damaged condition thanks to use OR Product is found in several conditions than once you received it
-In certain cases, goods might not be available for refund, including cases of buyer’s remorse like the incorrect model or ordered product color or incorrect ordering of product.
-Items marked as ‘non-returnable’ can’t be returned on the merchandise information tab.
-Specific categories like undergarments when used, and any goodies
-Any consumable item which has been used even partly
-Products with tampered or missing serial numbers
-Items that are returned without original packaging, freebies, or accessories
- I STILL NOT RECEIVED THE REFUND IN MY BANK / CREDIT CARD ACCOUNT. WHY?
Once we acknowledge you thru email or over the phone our acceptance of your refund request, rest assured the method has started at our end.
However, it’s not uncommon to seek out financial organizations taking an extended time to process the refund request. Still, if the refund hasn’t happened by the date we promised, you’ll contact us. we’ll take up your case on priority to assist you.