Refund and Return Policy by Shoppers Adda

At Shoppers Adda, we are committed to ensuring your satisfaction with our Web Development and Digital Marketing services. This Refund and Return Policy details the procedures and conditions for requesting refunds and returning services. It includes information on eligibility, the process for requesting refunds, and any non-refundable items or services. We encourage you to read this policy thoroughly to understand your rights and responsibilities regarding refunds and returns. For any questions or assistance, our customer service team is available to help.

Eligibility for Refunds

Refunds are available if you are not satisfied with our services due to errors or discrepancies in what was promised. To be eligible for a refund, you must request it within [15] days from the date of purchase or service delivery. Refunds are typically processed if the request is made promptly and is in line with the terms specified at the time of purchase.

Refund Request Process

To request a refund, please contact us through our customer service channels at [Insert Email Address] or [Insert Phone Number]. Provide your order details, including the date of purchase, receipt number, and a clear explanation of the reason for the refund request. We will review your request and get back to you with the next steps within [Insert Number] business days.

Non-Refundable Items and Services

Certain services and items are non-refundable, including but not limited to customized or personalized services, completed work, and digital products. If a service has been fully delivered or work has commenced, it may not be eligible for a refund. Please check the specific terms related to your purchase or service to confirm its refund eligibility.

Return of Goods

For physical products, returns must be initiated within [15] days from the date of receipt. Items should be returned in their original condition, including packaging, and accompanied by a receipt or proof of purchase. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part.

Processing Time

Once your refund request or returned item is received and reviewed, we will process it within [7] business days. Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for the funds to be credited to your account, depending on your payment provider’s processing times.

Changes and Cancellations

If you need to cancel or modify a service before it is completed, please contact us as soon as possible. Changes or cancellations are subject to availability and may incur additional fees. Refunds for cancellations are processed based on the terms agreed upon at the time of purchase.

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